Politique de remboursement
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you can return it within 14 days of delivery if the below conditions are met.
RETURN CONDITIONS: All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the items. Shipping costs are not refundable.
RETURN PERIOD: We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received.
RETURN PROCESS: If your order meets the above conditions, follow these steps to initiate a return:
- Email info@moralana.com with the following information:
- Order number
- Reason for return
- Photo of the item (in case of damage)
- Your full name
- Your address
- We will respond with the correct return address. Please do not return items to the sender’s address, as this will delay processing.
RETURN COSTS: Returns must be sent to our central warehouse in Asia at the customer's cost. Return shipping costs depend on the courier and the country from which you are returning your package.
RETURN PROCESSING TIME: We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.
EXCHANGES: Please follow the return process above to initiate a return of the unwanted products and place a new order for the desired size / color. We recommend ordering the desired products after initiating the return process to minimize waiting times.
ORDER CANCELLATION: You have the right to cancel your order within 14 days from the date of receipt. Orders are processed immediately, and cancellation is not possible once the goods are in transit. If your order has been shipped, please wait for the delivery and initiate the return process as described above.
NOTE:
For items on sale, Mora Lana does not provide refunds. These items can only be exchanged for a gift card.